Refund & Return Policy

At Upedge.pro, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and options.
 

1. Eligibility for Returns

You may return items within 30 days of receipt if they meet the following criteria:
 
  • The item is unused, undamaged, and in its original packaging.
  • The item is not a custom or personalized product.
  • The return request is initiated within 30 days of delivery.

2. Return Process

To initiate a return, please follow these steps:
  • Contact our customer support team at support@upedge.pro to request a return authorization.
  • Provide your order number and details about the item you wish to return.
  • Once your return is authorized, we will provide you with instructions on how to return the item.

3. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
 

4. Exchanges

If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.
 

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Original shipping costs are non-refundable.
 

6. Non-Returnable Items

Certain items are non-returnable, including:
  • Gift cards
  • Downloadable software products
  • Items marked as final sale

7. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please contact us at:
 
Email: hello@upedge.cn 
Website: https://upedge.pro/
 
Thank you for choosing Upedge.pro! We appreciate your business and are committed to ensuring your satisfaction.