{"id":19360,"date":"2025-09-02T08:24:01","date_gmt":"2025-09-02T08:24:01","guid":{"rendered":"https:\/\/upedge.pro\/?page_id=19360"},"modified":"2026-09-02T05:43:32","modified_gmt":"2026-09-02T05:43:32","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/upedge.pro\/fr\/refund-and-return-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div class=\"row\"  id=\"row-334771422\">\n\n\t<div id=\"col-342456318\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1711428285\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1711428285 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<h1 style=\"text-align: center;\"><span style=\"font-size: 130%;\">Politique de remboursement et de retour<\/span><\/h1>\n<div>Chez Upedge.pro, nous nous effor\u00e7ons de fournir \u00e0 nos clients des produits de haute qualit\u00e9 et un service exceptionnel. Si vous n'\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. Veuillez lire attentivement notre politique de remboursement et de retour pour comprendre vos droits et options.<\/div>\n<div>\u00a0<\/div>\n<h2>1. Admissibilit\u00e9 des retours<\/h2>\n<div>Vous pouvez retourner les articles dans les 30 jours suivant leur r\u00e9ception s'ils r\u00e9pondent aux crit\u00e8res suivants :<\/div>\n<div>\u00a0<\/div>\n<ul>\n<li>L'article n'a pas \u00e9t\u00e9 utilis\u00e9, n'est pas endommag\u00e9 et se trouve dans son emballage d'origine.<\/li>\n<li>L'article n'est pas un produit sur mesure ou personnalis\u00e9.<\/li>\n<li>La demande de retour doit \u00eatre introduite dans les 30 jours suivant la livraison.<\/li>\n<\/ul>\n<h2>2. Processus de retour<\/h2>\n<div>Pour effectuer un retour, veuillez suivre les \u00e9tapes suivantes :<\/div>\n<ul>\n<li>Contactez notre service client\u00e8le \u00e0 l'adresse support@upedge.pro pour demander une autorisation de retour.<\/li>\n<li>Indiquez votre num\u00e9ro de commande et les d\u00e9tails de l'article que vous souhaitez retourner.<\/li>\n<li>Une fois le retour autoris\u00e9, nous vous fournirons des instructions sur la mani\u00e8re de renvoyer l'article.<\/li>\n<\/ul>\n<h2>3. Remboursements<\/h2>\n<div>Apr\u00e8s r\u00e9ception et inspection de l'article retourn\u00e9, nous vous informerons de l'approbation ou du refus de votre remboursement.<\/div>\n<div>En cas d'approbation, votre remboursement sera trait\u00e9 et un cr\u00e9dit sera automatiquement appliqu\u00e9 \u00e0 votre m\u00e9thode de paiement initiale dans un certain nombre de jours, en fonction de votre banque ou de votre soci\u00e9t\u00e9 de carte de cr\u00e9dit.<\/div>\n<div>\u00a0<\/div>\n<h2>4. Les \u00e9changes<\/h2>\n<div>Si vous souhaitez \u00e9changer un article contre une taille ou une couleur diff\u00e9rente, veuillez effectuer un retour comme indiqu\u00e9 ci-dessus et passer une nouvelle commande pour l'article souhait\u00e9.<\/div>\n<div>\u00a0<\/div>\n<h2>5. Frais d'exp\u00e9dition<\/h2>\n<div>Les frais de retour sont \u00e0 la charge des clients, sauf si le retour est d\u00fb \u00e0 un article d\u00e9fectueux ou incorrect.<\/div>\n<div>Les frais d'exp\u00e9dition initiaux ne sont pas remboursables.<\/div>\n<div>\u00a0<\/div>\n<h2>6. Articles non retournables<\/h2>\n<div>Certains articles ne sont pas retournables, notamment<\/div>\n<ul>\n<li>Cartes-cadeaux<\/li>\n<li>Logiciels t\u00e9l\u00e9chargeables<\/li>\n<li>Articles marqu\u00e9s comme vente finale<\/li>\n<\/ul>\n<h2>7. Nous contacter<\/h2>\n<div>Si vous avez des questions ou des pr\u00e9occupations concernant notre politique de remboursement et de retour, veuillez nous contacter \u00e0 l'adresse suivante :<\/div>\n<div>\u00a0<\/div>\n<div><strong>Courriel : <span style=\"color: #555555;\">hello@upedge.cn\u00a0<\/span><\/strong><\/div>\n<div><strong>Site web : https:\/\/upedge.pro\/<\/strong><\/div>\n<div>\u00a0<\/div>\n<div>Merci d'avoir choisi Upedge.pro ! Nous appr\u00e9cions votre travail et nous nous engageons \u00e0 assurer votre satisfaction.<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19360","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Return Policy - upedge<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/upedge.pro\/fr\/politique-de-remboursement-et-de-retour\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - 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